FAQs

Zero-fumble, high-utility parenting gear engineered specifically to eliminate friction during real night shifts. Instead of delicate pastels and multi-step origami wraps, we build practical hardware - like bottom-access nappy zips, sleep-preserving red night lights, and non-slip waffle bottle sleeves. Designed for larger hands, rapid execution, and repeatable confidence.

Yes. Every swaddle is engineered in strict alignment with Australian safe-sleep protocols and Red Nose guidelines:

• Zero Loose Fabric: A snug chest fit dampens the Moro startle reflex without excess fabric near the airway.
• Hip-Healthy Ergonomics: A wide, bell-shaped bottom promotes natural hip flexion.
• Milestone Compliance: Engineered for the newborn phase (0-3M). Discontinue swaddling and transition to our arms-free SA/CK sleeping bag as soon as your baby shows initial signs of rolling over.

When machine washing your TSS Swaddle, all velcro tabs must be completely closed and secured in their resting positions.

Laundering garments with open velcro tabs causes hooks to catch, pull, and tear the ultra-fine organic bamboo weave. 

Wash on a gentle, cold cycle and air dry flat in the shade. Damage or fabric pilling resulting from washing with open velcro tabs or high-heat tumble dryers constitutes user error and is excluded from warranty coverage.

Certified to OEKO-TEX® Standard 100 (zero harmful chemicals or toxic dyes) Bamboo is ultra-soft, naturally hypoallergenic, and highly breathable on sensitive newborn skin. 

Rated at 0.3 TOG, our fabric provides optimal thermal airflow to prevent overheating during Australian summers while serving as an ideal breathable base layer for cooler winter nights. 

Standard overhead lighting and smartphone torches emit high-lux blue light that trips the brain's wake switch and suppresses melatonin production. The Stealth Night Light features dual sleep-preserving modes (low-lux red and warm white) that are 100% blue-light free. 

Its Lux Memory Lock remembers your last set dim setting so you never get blinded by a sudden flashbang glare at 2 AM.

Made from high-density, flexible neoprene, the Refuel Sleeve is field-tested and confirmed compatible with standard-to-large (160ml–330ml) bottles, including:

• Confirmed Fit: Philips Avent, Pigeon (Wide Neck), Dr Brown’s (Wide Neck), NUK, Minbie, Medela (250ml), Chicco (250ml+) and Haakaa (180ml).
• Incompatible: Not compatible with Tommee Tippee, MAM (260ml), Nanobébé, Boon, BIBS, or slim narrow tubes. Check our full Size Guide for details.

We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.

Absolutely! During checkout, simply enter the recipient’s details under the Shipping Address and your own under the Billing Address. 

Our orders arrive in sleek, tactical mailer packaging with no pricing invoices included inside the parcel.

Yes. We offer the Zero-Fumble Digital Voucher in denominations from $25 to $250. 

Vouchers are delivered instantly to your email with instructions to redeem at checkout, zero expiration dates, and zero sizing guesswork.

We dispatch fast from our facility. Orders can be cancelled within 15 minutes of checkout via your order status page. After this window, your order enters active warehouse processing. 

If you notice an incorrect address or sizing error, email support@daddydo.com.au immediately with your order number and we will attempt to intercept it.

Yes. A full GST tax invoice including our ABN is automatically generated and attached to your order confirmation email.

Postage is calculated in real time at checkout via our direct Australia Post integration. Shipping costs are based precisely on the total weight of your gear and your delivery destination.

Yes! Express Shipping is available at checkout for urgent arrivals. Express orders receive prioritized warehouse dispatch and generally deliver within 1-2 business days across major Australian capital cities and Australia Post express zones.

All orders are dispatched directly from our Brisbane fulfillment base.

Standard Australia Post: Typically 2-5 business days across major metro areas (Sydney, Melbourne, Brisbane). Regional and remote areas may require 4-7 business days depending on network transit.

As soon as your gear leaves our Brisbane facility, you will receive an automated shipping notification email containing your Australia Post tracking number and live link. 

Simply click the link to monitor real-time transit updates and estimated delivery schedules.

Not at this stage. We currently focus 100% of our logistics on serving Australian parents with rapid domestic dispatch.

 International shipping protocols are on our future radar - join us at the bottom of the page to be notified when global deployment opens.

First, check your tracking link for the latest carrier service updates or transit scans. If your parcel has stalled past standard Australia Post delivery windows, transmit a message to Ground Support (support@daddydo.com.au) with your order number. 

We will immediately lodge an investigation with the carrier and, if necessary, dispatch a replacement so you aren't left without gear.

If your order contains a combination of in-stock gear and pre-order items, your entire parcel will be dispatched together once the pre-order stock arrives at our Brisbane facility. 

If you need in-stock gear delivered immediately, please place separate orders.

We offer a 14-day return and exchange window from the date your parcel is delivered:

• Size Exchanges (Split Shipping): If you need a different size, you pay the postage to return the item to our Queensland PO Box, and DaddyDo pays the outgoing shipping cost to send your new replacement size.
• Change of Mind (100% Store Credit): Items returned for change-of-mind receive 100% store credit for the item's purchase price upon receipt and inspection. (Cash refunds are not issued for change-of-mind).
• Condition Requirements: Due to strict infant hygiene standards, all items must be unworn, unwashed, free of scents/detergents/pet hair, and in their original packaging with proof of purchase. (Sale items and digital gift vouchers are non-returnable).

Transmit a request to Ground Support at support@daddydo.com.au with your order number, the item you wish to swap, and your requested replacement size.

Once authorized, package the item securely and send it to our official returns base:

DaddyDo Pty Ltd

PO Box 595, Narangba QLD 4504, Australia.

(Please note: Packages sent back without prior return authorization cannot be accepted).

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If an item arrives with a genuine manufacturing defect or transit damage, contact us immediately at support@daddydo.com.au with clear photos of the issue and your order number. 

We will evaluate the fault and dispatch a replacement at zero cost to you.

When machine washing your TSS Swaddle, all velcro tabs must be completely closed and secured in their resting positions.

Laundering garments with open velcro tabs causes hooks to catch, pull, and tear the ultra-fine organic bamboo weave. 

Wash on a gentle, cold cycle and air dry flat in the shade. Damage or fabric pilling resulting from washing with open velcro tabs or high-heat tumble dryers constitutes user error and is excluded from warranty coverage.

You can reach our team directly via our Ground Support Contact Page or by emailing support@daddydo.com.au. Our Queensland team monitors communications daily and aims to respond within 1-2 business days (Monday to Friday, 9:00am - 5:00pm AEST).