Refund policy

DaddyDo Return & Refund Policy

1. 14-Day Return & Exchange Window

We offer a 14-day return and exchange policy, meaning you have 14 days after receiving your item to request a size exchange or store credit.

  • Size Exchanges (Split Shipping): If you need a different size, we make it easy. You cover the postage to return the item to our PO Box, and DaddyDo covers the outgoing shipping cost to send the new size replacement out to you.

  • Change of Mind (100% Store Credit): If you change your mind, we issue 100% Store Credit for the item's purchase price upon receipt and inspection. Cash refunds are not issued for change-of-mind purchases.

  • Condition & Packaging: To be eligible for a return or exchange, items must be unworn, unwashed, free of biological debris (milk stains, spit-up, pet hair), and in their original intact packaging with proof of purchase. (Note: DaddyDo garments intentionally do not use commercial hangtags).

  • Hygiene Enforcement: Due to strict public health and safety standards governing infant sleep environments, any item exhibiting scents of laundry detergent, fabric softener, perfume, baby powder, or showing signs of laundering will be disqualified from return or exchange.

2. Return Process & Freight Allocations

To start a return or size exchange, contact us at support@daddydo.com.au.

If your return is accepted, please send your package to:

DaddyDo Pty Ltd

PO BOX, NARANGBA QLD 4504, AUSTRALIA

  • Size Exchange Freight: Customer pays return postage to our PO Box; DaddyDo pays postage to ship the new size replacement to you.

  • Change of Mind Freight: Customer pays return postage to send the item to our PO Box. Once inspected and approved, 100% store credit is issued to your account.

  • Manufacturing Defects: DaddyDo covers all return and replacement freight if our QA team verifies a major structural manufacturing defect under Australian Consumer Law.

  • Items sent back to us without prior return authorization will not be accepted.

3. Australian Consumer Law (ACL), Damages & Defects

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please inspect your order upon delivery and contact us immediately at support@daddydo.com.au if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

4. Fabric Care & Warranty Exclusions (The Velcro Protocol)

High-performance infant fabrics require strict adherence to care instructions. When laundering your Tactical Sleep System (Swaddle Wrap), all velcro tabs must be completely closed or secured in their designated resting positions.

Laundering garments with open velcro tabs causes fabric snagging, micro-tearing, and pilling. Damage, fabric pilling, or tearing resulting from washing with open velcro tabs, overheating in a mechanical dryer, or failing to follow care labels constitutes user error and is strictly excluded from our manufacturing warranty and return eligibility.

5. Pre-Orders

Payments for pre-order items are captured immediately at checkout to commit to raw materials, safety testing, and bulk sea freight capacity. Pre-orders are non-refundable for change of mind while items are in production or transit. Logistical variations within 45 days of estimated shipping target dates do not constitute a failure to deliver and do not qualify for a cash refund.

6. Non-Returnable Items

Sale items, gift cards, and custom orders cannot be returned or exchanged for change of mind.

Contact Us

For any questions regarding returns, exchanges, or order support, please reach out to us at support@daddydo.com.au